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Keep abreast of enterprise developments

  • 1

    Q: How do I choose a suitable stepper motor for my application?

    A: There are several important factors to consider: holding torque, body length, supply voltage, supply current etc. Once you know these key factors (we can assist you to find out based on product application), we can recommend suitable model(s) to you. Feel free to asking us, we are more than happy to help you with the selection process.

  • 2

    Q: I need a non-standard motor for my application, can you help?

    A: Certainly, most of our customers request custom configurations in one form or another. If you plan on replacing a motor in an existing application, just send us a drawing or sample and we can help you to locate a like-for-like product. Alternatively, contact us and describe your application and product specifications, our engineers will work with you to create a solution tailor-made for you.

  • 3

    Q: Do you have any products in stock? Can I order samples first? 

    A: We stock many of our standard models. If you would like to test a sample first, we are glad to send it over to you. Of course we do not stock everything nor customised motors. If you require a non-standard product, please let us know and we will try our best to manufacture the sample for you.

  • 4

    Q: How long should I expect the lead-time/delivery to be?

    A: If the order is for our standard model(s) and we have them in stock, we can usually have them shipped and delivered within 5-9 days by air. If the request is about bespoke motor(s), please allow 2-5 weeks lead-time.

  • 5

    Q: How are your products delivered?

    A: We are very flexible with shipping methods and have accounts with most major courier services around the world. When placing an order, simply provide us a shipping address and contact information, we will handle the rest. If there is a forwarder or courier you prefer to use, just let us know and we will accommodate.

  • 6

    Q: What can you tell me about the quality of your motors?

    A: Delivering high quality products as well as catering for value for money need is an absolute priority for us at Haisheng. We have test procedures throughout the manufacturing process starting from individual components and this applies to both standard as well as customised products. In the rare case that an issue does arise, we will work with you to solve the problem in a timely and transparent manner.

  • 7

    Q: Do you provide OEM services? Can I request my own logo?

    A: Yes, we can provide OEM services for product with volume. Feel free to asking us of the details about your branding needs.

  • 8

    Q:What's your warranty terms?

    A: We offer different warranty terms for different products. Please contact us for details.